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# Stuck loading into server

Regrettably, the only solution to overcoming the issue of being stuck in a black loading screen while joining your server is to delete the affected character.  
  

1.  Navigate to Pal > Saved > SaveGames > 0 > [numbers] > Players.
2.  In this directory, you'll find all the character files. Unfortunately, there's currently no clear way to identify which file corresponds to which person.
3.  To address this, have the individual who needs their character deleted join another server you have access to.
4.  Observe which file is created as they join. The file numbers will match those on your server.
5.  Delete the file that matches and then have them rejoin.